Over 100 years in business, the Arrow Group of Companies has led the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States.  Arrow is an industry leading transportation, distribution and materials handling organization.

We are looking for a Fleet Support Services Coordinator to join the team at our Kamloops Corporate Office.

• Competitive Compensation: $65,000 - $75,000/year
• Pension matching progam - 4%
• We offer a 'Flex Modular' Extended medical plan which allows you to choose what is most important for you and your dependents
• Ability to work in a dynamic and well supported environment
• The stability of a company that has been in business for over 100 years!
• The latitude to make a difference

The Fleet Support Services Coordinator works with all key internal and external stakeholders to optimize the effective, efficient and timely commissioning and decommissioning of all rolling assets as they pertain to the Arrow Group of Companies.  In this role, you will optimize, implement and execute best practices as it relates to the onboarding and offboarding of rolling assets from cradle to grave. This will include but is not limited to the oversite of licensing, registration, permitting, compliance adherence, quality assurance, communication and customer service excellence with all involved.

Major Responsibilities

• Ensure the safe, efficient and economical transition of equipment from the vendor to the representative ‘owner’ at the Arrow Group of Companies. This includes guaranteeing equipment operability in terms of performance, reliability, safety and information traceability. This should also comply with the agreed to schedule, costs, quality requirements and safety requirements as established with the vendor and owner.
• Ensure the safe, efficient and economical transition of equipment from the ‘owner’ during the decommissioning process when equipment becomes obsolete or as owners change their needs, technology, approaches etc.…
• Develop processes and document same (S.O.P’s) regarding best practice in terms of the commissioning and decommissioning of assets from cradle to grave.
• Participate in the quality assurance of new builds and mods to ensure adherence to functional specifications.
• Work with all Arrow Group of Company locations to determine inventory requirements for new asset commissioning and requirements for decommissioning.
• Work with shops to schedule PDI/Rig Out.
• Participate in vehicle return inspections.
• Coordinate the delivery of new assets including intercompany transfers.
• Build and maintain positive working relationships with all internal and external customers/stakeholders.
• Understand rules, regulations, policy and laws pertaining to the commissioning process.
• Maintain up to date and accurate electronic and other files pertaining to assets and transactions regarding same.
• Develop and implement strategies to streamline and optimize the fleet licensing and registration processes.
• Oversee the timely renewal of vehicle licenses, permits and registrations to maintain fleet legality and avoid penalties.
• Monitor changes in regulations and update the internal policies and procedures accordingly.
• Coordinate and assist with audits and inspections.
• Other duties as assigned by Director.

• Previous experience, 5-8 years, working in the field of transportation and specifically working with equipment.
• Previous supervisory or management experience is an asset.
• Previous experience working in a Shop environment is an asset.
• Relevant post-secondary education is considered an asset.
• Strong change management skills, with proven experience driving behavior change. 
• Highly competent user of computer applications/software that will be used to collect, store and review relevant data. Ability to use or learn new systems i.e. DTMS, TMT...
• Mechanically inclined.
• Excellent proficiency with Microsoft Office Suite®, particularly in Excel, Word, and Outlook. 
• Strong safety mindset. 
• The ability to thrive in challenging conditions and accept the challenge of working in continually changing internal and external business conditions. 
• Exceptional oral and written communication skills to communicate effectively with all levels within the organization and with external stakeholders.
• Strong writing skills for creating reports, correspondence, contracts, requests, bids, and other documentation. 
• Strong Presentation skills when making recommendations and or implementing/training of same.
• Strong organizational skills and keen attention to detail.  Strong desire for tying up loose ends.
• Ability to build a rapport and working relationship with key stakeholders, with a collaborative and supportive approach to getting the job done.
• Confident and able to challenge and influence where required.
• Self-motivated, self-reliant, decisive, with the ability to adapt to change and balance competing demands.
• Strong critical thinking skills. Must be a problem solver with the ability to find and implement resolutions.
• Embodies Arrow’s core values:  Safety, Teamwork, Quality, Integrity, Responsibility and FUN!

#IND