We are looking for a Customer Support & Fulfilment Specialist to join us and become part of the Streamline family in Kamloops, BC.

Streamline is a Canadian based technology company that develops innovative solutions and advanced fleet management software for the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline operates as a fully owned subsidiary of Arrow Transportation Services Inc, a century-old company on a continual growth trajectory!

To learn more about Streamline click here!

• Competitive Compensation: $50,000-$60,000 per year based on experience
• Full extended medical benefits for you and your dependents/family - includes dental, pharmaceutical, paramedical, vision care, life insurance, disability insurance, health spending account and more 
• 4% pension matching program
• Full-time; evenings and weekends are required
• This position is based out of the Kamloops office. This is an on-site position
• Some travel may be required

As advocates of equitable opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow

This role is responsible for ensuring our customers have the best user experience possible. This role provides information, product training, and support for both internal and external customers and ensures customer orders are accurately prepared and shipped in a timely manner. To be successful in this role you must be able to diagnose and solve technical problems with hardware and software over the phone.

• Communicate with clients to diagnose technical issues with hardware and software products
• Provide step-by-step instructions in simple terms to solve customer issues
• Provide training to customers on our products
• Maintain detailed information of customer problems, solutions, and customer satisfaction
• Work together with our technical team find solutions to more complex issues
• Provision tablets and assemble parts
• Prepare systems for shipping
• Keep track of inventory
• Keep inventory room clean and organized
• Manage software licensing
• User test hardware and software products 
• Create user manuals, other instructional materials and product communications
• May involve visits customer sites for trouble shooting
• Other duties as required

• Prior experience in a technical support or similar role
• Experience with both hardware and software support
• Experience with remote desktop applications and help desk software
• Experience managing inventory 
• Technical and mechanical aptitude
• Demonstrates strong communication skills both verbally and written
• Excellent interpersonal skills.
• Strong work ethic and positive team attitude 
• Good organizational skills and keen attention to detail 
• Internal and external customer service skills   
• Problem solving ability    
• Professional appearance/demeanor whether in person, via email or on the telephone
• The embodiment of Arrow's Core Values: Safety, Quality, Integrity, Responsibility, Teamwork, and Fun! 

Great People Work Here!

#IND