We are looking for a Customer Success Manager to join us and become part of the Streamline family in Kamloops, BC.

Streamline is a Canadian based technology company that develops innovative solutions and advanced fleet management software for the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline operates as a fully owned subsidiary of Arrow Transportation Services Inc, a century-old company on a continual growth trajectory!

• Competitive Compensation: $85,000 - $95,000 per year
• Full extended medical benefits for you and your dependents/family - includes dental, pharmaceutical, paramedical, vision care, life insurance, disability insurance, health spending account and more
• 4% pension matching program
• Full-time; evenings and weekends are required
• This position is based out of the Kamloops office. This is an on-site position.
• Some travel may be required

As advocates of equitable opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

• Act as the primary point of contact for customers, ensuring their success and satisfaction with our products or services. 
• Manage the Support and Fulfillment Department. The Support and Fulfillment employees are direct reports.
• As the Senior employee located full-time in the office, this position will be responsible for the office and for supporting all other office employees bringing any issues to the attention of the General Manager.
• Act as a customer advocate, providing feedback to internal teams to improve product offerings and user experience.
• Handle and resolve customer issues, ensuring timely and effective solutions.
• Monitor customer usage and engagement, identifying risks or areas for improvement and implementing action plans.
• With the support and fulfilment team:
  • Onboard new customers, providing training and resources to ensure smooth adoption and integration of products.
  • Track customer feedback and ensure all customer issues and feature requests are documented.
  • Ensure support and training resources are accurate and up to date.
  • Oversee the fulfillment process for customer orders, ensuring timely delivery and accurate implementation.
• Learn and stay current on Canadian and US ELD mandates and help ensure that our software solutions are compliant with relevant regulations.
• Learn HOS rules and regulations and provide accurate information and guidance to customers.
• Work with the Executive team, Sales, and Development departments to determine the product road map, and determine the priority of backlog items.
• Collaborate with the Development team to enable completion of sprints.
• Assist with user acceptance testing of new products, features, and functionality.
• Collaborate with Sales and Marketing teams to identify upsell or cross-sell opportunities.
• Attend tradeshows on behalf of the company.
• Visit customers when necessary to ensure customer satisfaction and help resolve problems.
• Perform product demos. 
• Other Duties as required.

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
• Proven experience in a customer success or related customer-facing role.
• Exceptional interpersonal and communication skills.
• Strong problem-solving skills with a customer-centric approach.
• Ability to manage priorities simultaneously.
• Proficiency in support software and other customer management tools.
• Familiarity with the Trucking Industry and Telematics preferred.