Streamline is a Canadian based technology company that develops innovative software solutions to improve the safety, efficiency and management in the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc.

We are looking for a Senior Customer Support Specialist to join us and become part of the Streamline family in Kamloops, BC.

Great People Work Here!

For more information, please visit Arrow Careers

To learn more about Streamline, please visit Streamline Transportation Technologies

• Competitive Compensation: $65,000 - $75,000 per year based on experience
• Full extended medical benefits for you and your dependents/family - includes dental, pharmaceutical, paramedical, vision care, life insurance, disability insurance, health spending account and more 
• Pension matching program
• Full-time, on-site position - 40 hrs/week; schedule may vary
• This position is based out of the Kamloops office; not a remote position

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

The Senior Customer Support Specialist’s principal role is to ensure our customers have the best user experience possible by providing information and training, and to support our internal and external customers by diagnosing and solving their technical problems and providing information and training.

Major Responsibilities include:

• Communicate with clients via phone, chat and email to diagnose technical issues with hardware and software products
• Provide step-by-step instructions in simple terms to solve customer issues
• Provide training to customers on our products
• Maintain detailed information of customer issues, solutions, feature requests, and customer satisfaction
• Work together with our development team find solutions to more complex issues
• Provision and prepare systems for shipping
• Software license management
• Assist with User testing of hardware and software products
• Assist with updating user manuals, instructional materials and product communications
• May be asked to represent the company at User Conferences
• May be required to visit customer sites for trouble shooting
• Other duties as required

• Excellent interpersonal skills.
• Good written and verbal communication.
• 5 years prior experience in customer phone support preferably with experience in web and mobile applications
• Technical aptitude
• Experience with both hardware and software support
• Diploma in computer science or information technology
• Experience with help desk software, preferably FreshDesk
• Attention to detail and excellent problem-solving skills.
• Professional appearance/demeanor whether in person, via email or on the telephone

This is not a remote position.