• Compensation range: $70,000 - $80,000
• Pension matching program - 4%
• Extended Medical benefits: We have a flex modular plan to best suit you and your family
• This is an in-office position, Monday - Friday, 8:00 AM to 4:30 PM

Over 100 years in business, Arrow Transportation Systems Inc. is leading the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States.   

Arrow is looking for a dedicated and experienced Return to Work/ Risk Coordinator to support the Arrow Group of Companies by providing both proactive and reactive services in relation to injuries in the workplace. This is a key role for someone passionate about safety, who understands the unique challenges of working in claims management.

Injury Claims Management 

• Oversee injury claims management for all Arrow businesses
• Manage individual case management with WCB (appeals, documentation, return-to-work programs, disputes, etc.)
• Maintain current knowledge of all WCB regulations across multiple jurisdictions.  Liaise with external stakeholders as the principal company in contact with respect to injury claims.  Serve as a resource to all staff regarding injury claims management
• Assist Division management and staff by developing and providing training to ensure injury claims management best practices are being followed
• Utilize various data streams, identify claims management deficiencies and develop strategies, including training programs, to counteract trends.  Prioritize activities and provide reports to management and staff 
• Work with local physiotherapy providers to develop Pre-Employment Pre-Functional Testing (PFT) for identified divisions to reduce impact on potential candidates with pre-existing conditions
• Assist with Early Access to Physio Program (EAP), by working with divisions and local physiotherapy providers, to provide early intervention to employees with musculoskeletal injuries
• Provide ongoing educational sessions on the EAP with stakeholders as necessary. Stakeholders could include employees, unions, and local operational management
• Ensure Physical Demands Analysis (PDA) are completed for all positions with the company and posted on Arrow's Intranet site
• Conduct ongoing review of company PDA to ensure they remain accurate
• Work with divisions to complete a comprehensive modified duties list
• Develop creative and meaningful modified duties for injured employees that cannot be accommodated in the workplace
• Manage Injury Management Plans for injured workers in conjunction with the employee, division management, and WCB
• Track and analyze the costs and benefits of the disability management program
• Provide monthly claims reports to management at all levels, ensure division management have full understanding of claims costs and their impact on overall WCB rates
• Generate KPI for monthly Operational Report and Annual HSE Executive Review
• Develop manuals, policies, and procedures for claims management practices and implement them
• Periodically perform WCB audits on divisions

Drug and Alcohol Program Management 

• Serve as designated employer representative and principal contact with Driver Check relating to pre-employment, random, post-incident and for-cause drug test results
• Communicate results with Division staff, as appropriate
• Assist Division management and staff with training tied to corporate drug and alcohol policies and procedures
• Maintenance of confidential documentation as appropriate

Insurance Management 

• Work directly with the Director of HSE and Operational Risk to facilitate annual renewals
• Manage and maintain comprehensive reports for insurance brokers

Other

• Perform other job/administration duties as required and assigned by the Director of HSE and Operational Risk
• Travel as required to various divisions or corporate offices  (Less than 5%)

For more information about Careers at Arrow please visit: arrowcareers.ca 

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.