• Location: Sumas, WA
• Job Status: Full Time Permanent
• Compensation: $24 - $26/hr
• Benefits: Extended Medical benefits including dental, pharmaceutical, paramedical and more!
• Schedule: Monday to Friday daytime schedule; 07:00 - 15:30
• A career with a growing organization backed by the stability of a company that has been in business since 1919

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Over 100 years in business, the Arrow Group of Companies has led the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States. Arrow is an industry leading transportation, distribution and materials handling organization.

At our Sumas Reload facility, we transload steel and other building materials from rail, truck, and containers. We provide custom handling, inventory management and other services. We are a small but mighty division and backed by an organization that employs over 1300 people. Our growth is unprecedented and there are several opportunities for advancement within our organization.

We are looking for a Shipping and Receiving Coordinator to join us and become part of the Arrow team in Sumas, Washington.

Under the direction of the Division Manager, the Shipping and Receiving Coordinator ensures the seamless, accurate and efficient flow and coordination of incoming and outgoing shipments and items. Specializing in both inbound and outbound truck and rail freight, this role requires strong inventory management control, a high level of organization and attention to detail and positive relations with internal and external customers and vendors. This role plays a pivotal part in our logistics operations, ensuring the seamless movement of products through our yard and various transportation channels. 

The Shipping and Receiving Coordinator has a high impact on customer service success and compliance and to the financial impact of the Arrow Division through accurate and timely flow of goods and inventory controls.  

For more information please visit Arrow Careers

Major Responsibilities 

General 

• Work in conjunction with the Operations Supervisor for scheduling/coordination of any inbound received or outbound deliveries of containers, railcars, trucks
• Operate high‑capacity forklifts to safely load, unload, move, and stage commodities with capacities ranging from 23,000 lbs to 30,000 lbs.

Inbound Freight Coordination 

• Accurately receive, inspect, and document incoming truck and rail freight shipments
• Track inbound shipments on railcars or trucks and work with the Operations Supervisor on strategic forecasting and planning
• Coordinate with carriers and suppliers to schedule deliveries and ensure timely receipt of goods
• Work closely with the yard or warehouse team to organize and store incoming products efficiently
• Manage documentation, including bills of lading, customs paperwork, and other relevant shipping documents

Outbound Freight Coordination 

• Accurately prepare and process shipping documentation for outbound truck and rail freight (Truck or Rail Bills of Lading, Arrow’s and or Customer documentation requirements)
• Coordinate with carriers (truck and rail) to schedule pickups and optimize transportation routes
• Ensure accurate and timely dispatch of products to customers or other destinations
• Monitor and track outbound shipments, providing updates to internal teams and customers

Inventory Management 

• Implement and maintain invoicing procedures and controls to ensure accurate and appropriate inventory levels at all times using Arrow’s applicable systems and technology
• Work in conjunction with the Operations Supervisor for timely and accurate daily/weekly/monthly inventory counts dependent on customer requirements and reconcile same with inbound and outbound shipping information
• Ensure product inventory is moved as per customer requirements i.e. FIFO for lumber
• Report any issues with respect to inventory age and/or integrity

Communication and Collaboration 

• Communicate effectively with carriers, suppliers, and internal teams to ensure smooth operations
• Collaborate with various departments, including yard, office staff and customers to meet customer requirements
• Address and resolve shipping-related inquiries and issues promptly
• Communicate with the customers and ensure all proof of deliveries are scanned and emailed
• Relay all completed shipments, information of inbound/outbound receiving to the administrator
• Report any discrepancies or gaps in service to the supervisor

Other Responsibilities 

• Problem solve for cases of missing documents, shipments, deliveries, inventory outages etc.
• Work in accordance with all Arrow, safety and other applicable regulatory policies and procedures
• Work with the Operations Supervisor with respect to daily/weekly forecasts, as well as maintaining asset/equipment control
• Other duties as assigned by the Division Manager

• Preference will be given to those with relevant post-secondary education and/or relevant transportation industry experience
• Preference will be given to those that have experience coordinating inbound and outbound truck and rail shipments
• Previous high‑capacity forklift operating experience (23,000 – 30,000 lbs) is considered an asset; however, candidates who are willing and able to be trained will be considered.
• Strong safety mindset 
• Provide internal and external Customer Service excellence
• Strong problem solving skills 
• Strong organizational skills and attention to detail
• Demonstrates strong communication skills both verbally and written  
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment 
• Computer proficiency – Microsoft Suite with emphasis on Excel, experience with using relevant software and/or proven ability to learn and leverage proprietary software efficiently and effectively
• Embodies Arrows Values:  Safety, Teamwork, Responsibility, Quality, Integrity and Fun! 

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